- Challenge: An 800-bedded Public-Private Partnership hospital in Nagaland needed a complete HR strategy overhaul to enhance staff accountability, performance, and service delivery while building a professional work culture.
- Approach: Medallion developed a bespoke HR strategy focusing on accountability, capacity building, and digital transformation. Key initiatives included strategic planning, leadership training, performance management systems, and a digital HR platform.
- Outcome: The hospital saw a tenfold increase in patient numbers, introduced several tertiary care services, and became financially strong. It also implemented a first-of-its-kind 360-degree performance mechanism for staff, setting a benchmark for PPP healthcare models in the region.
